How do I contact SENTRI?
If you have questions or concerns about your Global Entry, NEXUS, or SENTRI membership, you may visit the Trusted Traveler Program website or contact Customs and Border Protection at (877) 227-5511 or by email.
How do I contact Global Entry by phone?
Contact the information center at 1 (877) 227-5511 to cancel or reschedule within 24 hours.
What time does SENTRI close Otay?
4 a.m. to 10 p.m.
New operating hours for SENTRI vehicle lanes will be 4 a.m. to 10 p.m. The Otay Mesa passenger border crossing is open 24 hours per day.
How can I reschedule my SENTRI appointment?
For Global Entry, NEXUS, SENTRI or FAST, while your application is in the Interview Scheduled stage, you can reschedule or cancel an appointment by logging in to the TTP website. On the Dashboard, select Reschedule Interview or Cancel Interview on the application.
Why is SENTRI taking so long?
This is due to a “significant increase in application volume,” according to CBP. “This means you will continue to receive full benefits for one year while U.S. Customs and Border Protection is finalizing your renewal application.”
Can I use my expired SENTRI card?
Members who have applied for a renewal can continue to use the dedicated SENTRI lanes while they wait to learn the results of their background check and other requirements for renewed membership, even if their expiration date passes in the interim.
What’s the difference between SENTRI and Global Entry?
Is Global Entry the same as SENTRI? SENTRI includes Global Entry, but is not directly the same. SENTRI allows expedited access into the U.S. via land border crossings from Mexico.
Does the Otay border have SENTRI?
The SENTRI program, by U.S. Customs and Border Protection (CBP), allows pre-screened members and vehicles expedited entry back into the U.S. The SENTRI program offers several dedicated lanes at ports such as San Ysidro and Otay Mesa in California.
How long does it take to get a car approved for SENTRI?
Please note processing times for vehicle enrollment vary vastly and it can take 3-5 months to process. Upon vehicle approval, you will receive a letter stating that you will receive a new SENTRI card, please disregard. You can use the vehicle immediately upon approval with your existing Trusted Traveler card.
Are SENTRI enrollment centers open?
Before purchasing the SENTRI pass service, please refer to our Terms and Conditions and Privacy Policy….SENTRI Enrollment Centers.
| Location | Open | Contact |
|---|---|---|
| Brownsville 3300 South Expressway 77/83 Brownsville, TX 78520 | Monday-Friday 8:00 am – 4:00 pm | (956) 983-5668 |
What should I expect at my SENTRI interview?
The SENTRI pass interview is held at one of the enrollment centers. The object is to explain the rules of the SENTRI pass program to you and take your fingerprints and a photograph. You must take the original ID documents submitted with your application – these will all be verified against your application form.
Can I cross with an expired SENTRI?
For one year, members of this Trusted Traveler Program will be able to continue to cross the border by the designated SENTRI lanes even with their expired card as long as they have initiated the renewal process before the expiration date.
How to get to the Otay SENTRI pass?
Otay SENTRI Lane Directions to the Otay SENTRI Lane Learn more about the SENTRI Passand how to get one! For the latest and most accurate border crossing information we know of, try the BorderTraffic.com’s Border Wait App. Video Directions Photo Directions 1. Starting at the Tijuana airport in Otay Mesa and heading east toward the border line… 2.
Where can I apply for SENTRI in USA?
SENTRI Enrollment Centers. SENTRI enrollment centers are situated along the US-Mexico border. Applicants who are conditionally approved can choose the one which is closer to them on either side of the border and schedule an appointment for their SENTRI interview.
How do I get to SENTRI lane?
Stay in the left hand lane, go thru one stop light and watch for the LINEA SENTRI sign on the overpass. 6. After going under the overpass, get in the left hand turn lane. The SENTRI lane entrance is to your left. 7. Take a left at the light (it is more than a left, but not quite a u-turn) and enter the SENTRI lane.
How do I contact Otay Mesa processing information?
SENTRI processing information call (619) 690-7600. Special Instructions Otay Mesa Port of Entry – Class A Phone: (619) 671-8900