What is Nexidia speech analytics?
With best-in-class text and speech analysis, NICE Nexidia Interaction Analytics, previously known as Nexidia Speech Analytics, is one of the first tools of its kind to offer a single interface that enables users to organise, analyse and operationalise their data from a single pool of audio, chat, email and text …
How does nexidia work?
Nexidia Interaction Analytics uses the structured queries derived from topic modeling to search across a phonetic index of 100% of customer interactions. This quantified approach calculates the statistics for root cause analysis, data mining, and metric-driven performance management.
What is customer journey Optimisation?
Customer journey optimisation is the process of connecting and mapping customer interactions, across multiple touchpoints, in order to direct or influence the end-to-end experience. Organisations who focus on optimising the customer journey drive customer loyalty.
What is CallMiner system?
CallMiner is a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of your customer interactions.
What does a speech analyst do?
A speech analyst works for a company analyzing customer phone calls to determine information about how a customer interacts with a brand. As a speech analyst, you listen to customer calls and analyze interactions for the benefit of your employer.
What is nice CXone?
What is NICE CXone? NICE (formerly NICE inContact) is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation.
What is nice quality Central?
Single holistic approach to Call Quality Management in the contact centre, NICE Quality Central provides the flexibility to automate and customise quality processes to improve agent engagement and customer satisfaction.
What are customer journey maps?
A customer journey map is a visual representation of the customer journey (also called the buyer journey or user journey). It helps you tell the story of your customers’ experiences with your brand across all touchpoints.
Who owns CallMiner?
Jeff Gallino
CallMiner is a Massachusetts-based software company that develops speech analytics and interaction analytics software….CallMiner.
| Type | Private |
|---|---|
| Founded | 2002 |
| Headquarters | Waltham, Massachusetts |
| Key people | Paul Bernard, President and CEO Jeff Gallino, Founder and CTO Adam Walton, COO Robert Lane, CFO |
| Products | Speech Analytics |
What is Genesys SpeechMiner?
PureConnect SpeechMiner® is the Genesys speech-analytics platform. It analyzes audio content and text-based interactions such as email, chat messages and so on. Speech analytics leverages recorded customer interactions (from Interaction Recorder) and analyzes each interaction for critical business topics and events.
How does Python speech recognition work?
It allows computers to understand human language. Speech recognition is a machine’s ability to listen to spoken words and identify them. You can then use speech recognition in Python to convert the spoken words into text, make a query or give a reply. You can even program some devices to respond to these spoken words.
What is Nexidia?
Nexidia is an interaction analytics software company that provides indexing and mining software for audio and video. Nexidia software helps government agencies, telecommunications companies, healthcare, technology, retail, insurance, financial services, utilities and technology companies. The creation of the software began in the early 1990s.
When did the company change its name to Nexidia?
In 2003, the company changed its name to Nexidia. January 11, 2016 NICE Systems announced the acquisition of Nexidia. Operational Innovation Award – Customer Excellence for Nexidia Interaction Analytics – 2014
What is audio discovery by Nexidia?
Nexidia introduced Audio Discovery in 2004 and continues to lead the market with its accuracy, scalability, flexibility, and client satisfaction. With more than 20 patents, Nexidia’s phonetic platform, discovery word clouds and sentiment analysis provide invaluable insight into what you don’t know you don’t know in your audio content.
Why choose Nexidia for your phonetic research?
With more than 20 patents, Nexidia’s phonetic platform, discovery word clouds and sentiment analysis provide invaluable insight into what you don’t know you don’t know in your audio content. From secure cloud-based hosting to stand-alone desktop software to expert litigation services partners, select the solution that best fits your needs.