What is the difference between auto attendant and call queue?

What is the difference between auto attendant and call queue?

Also, auto attendant calls will be forwarded based on the user’s configuration. Call queue calls are not forwarded based on the user’s configuration. This is to ensure callers remain in the queue until an agent can answer the call and the caller isn’t forwarded unexpectedly.

What is an auto attendant in a phone system?

An auto attendant is an automated answering service used with a business phone system that directs inbound calls to the right person or department. An example of an auto attendant would be when you called a company and you are directed to use your keypad to reach the desired department.

How do you become a team auto attendant?

  1. In the Teams admin center, expand Voice, click Auto attendants, and then click Add.
  2. Type a name for the auto attendant in the box at the top.
  3. If you want to designate an operator, specify the destination for calls to the operator.
  4. Specify the time zone for this auto attendant.

Does Teams have auto attendant?

Auto Attendant is a feature in Teams that is built in, with this you can create an ‘Interactive Voice Response’ (IVR) that allows callers to navigate in a menu with their voice or with keypad DTMF.

How do you set up a call queue for a team?

To set up a call queue, in the Teams admin center, expand Voice, click Call queues, and then click Add. Type a name for the call queue.

Does a call queue need a resource account?

For any auto attendant or call queue that you want to be reachable directly by a service number, you must have a resource account with an associated service number. Resource accounts can use either toll or toll-free service numbers.

How much does an auto attendant cost?

Auto attendants are surprisingly affordable. Prices vary from platform to platform and get more expensive depending on the number of extensions you need and the features you want, but you can expect an auto attendant to cost anywhere from about $20–$100 per month.

What is the purpose of a auto attendant?

An automated attendant (AA) is a telephony system that transfers incoming calls to various extensions as specified by callers, without the intervention of a human operator. An AA may also be called a virtual receptionist. Most AAs can route calls to landline phones, mobile phones , VoIP devices, or other AAs.

How do you call a team call queue?

How do you call an extension on a team?

If you want to use Extension calling from an Auto Attendant it is the format +123456789;ext=789 you have to use. From a Teams client it is better to learn users how to call by name, ex. “/call “.

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