What are six rules of business etiquette when using the telephone?

What are six rules of business etiquette when using the telephone?

Picking up the phone right away might leave you flustered.

• Immediately introduce yourself.
• Speak clearly.
• Only use speakerphone when necessary.
• Actively listen, and take notes.
• Use proper language.
• Remain cheerful.
• Ask before putting someone on hold or transferring a call.
• Be honest if you don’t know the answer.

What is proper cell phone etiquette at work?

Etiquette for cell phones at work.

1. Be aware of your ringtone.
2. Don’t look at your phone during meetings;
3. Don’t place your phone on your lap;
4. Focus on the person that should have your attention i.e. customer, client, coworker, boss, etc;
5. Keep your personal calls private;
6. Keep your phone out of sight;

What are examples of telephone etiquette?

The Dos and Don’ts of Telephone Etiquette

• DO – Smile when you talk to people.
• DON’T – Be distracted.
• DO – When you answer the phone, greet the caller warmly and advise who they are talking to.
• DON’T – Shout or whisper.
• DO – Speak clearly.
• DON’T – Leave the caller on hold for too long.
• DO – Make the caller feel welcome.

What are the 7 telephone ethics tips?

Telephone Etiquette Tips

• Always Speak Clearly. It is important to speak clearly and slowly.
• Do Not Yell. Some people have a tendency to be on the louder side when they speak.
• Don’t Use Slang.
• Never Eat Or Drink.
• Always Listen.
• Use Proper Titles.
• Have Patience.
• Focus on the Task at Hand.

What is bad phone etiquette?

Examples of poor telephone etiquette include: Interrupting the caller. Eating or drinking. Chewing gum. Being slow to answer.

What are the do’s and don’ts of telephone etiquette?

Do not call a customer or client’s home before 8:00AM or after 9:00PM, unless you have prior permission to do so. Don’t forget to return the call as you promised. Never answer the phone if you are drinking, eating or chewing gum. Don’t give your clients and prospected customers the hunch that they are rushed.

What should you not say on the phone?

“How are you?” “Good.” [Awkward pause.] “And you?” “Yeah – good too.” “That’s good.” [Awkward pause #2.] You don’t really care how the customer is doing and, to be frank, the sentiment is mutual. Don’t waste your customer’s time by enquiring absent-mindedly as to their wellbeing.

What is the golden rule when dealing with a phone call?

Listen carefully, speak clearly, and be friendly. Always begin a call by introducing yourself or your company, if applicable. Make sure your voice projects strength and clarity. Use good posture and sit up straight, with your feet on the floor when talking on the phone.

How can we improve telephone etiquette?

Few tips to improve your telephone etiquette:

1. Greeting is the most important thing when receiving a call. Your greeting has to be audible and clear, while not being too loud.
2. The main thing in customer engagement is to listen carefully and actively. You need to pay special attention to the intent and the content.

What should I talk about with her on the phone?

15+ Interesting Topics for When You Talk to a Girl on the Phone

• What she likes to do for fun.
• Pets and animals.
• Music and podcasts.
• Books and authors.
• Movies and TV shows.
• Funny stories.
• Hidden talents.
• Her childhood.

What are some quotes for 2525 Company’s 10th anniversary?

25 Company’s 10th Anniversary Quotes. 1. The journey of success will continue for sure. 2. Hoping the next ten years will also be the same. 3. May you see many more years of success. 4. Managing things professionally brings people this far.

How to celebrate your 10th anniversary with your customers?

Starting 10 days before a big celebration activity, use the information you uncover to post one interesting message per day on your social media pages to generate interest. Plan a 10th anniversary themed party and invite your top customers, vendors, suppliers and business associates.

How do you celebrate 10 years of business?

Send a promotional product in tin or aluminum – traditional materials used in gifts for 10-year anniversaries – to remind customers, vendors and business associates of your success. Print your company name, logo, and “10th Anniversary” or “Celebrating 10 Years In Business” on the item to reinforce your anniversary message.

How do you Celebrate a 10 year anniversary price rollback?

Hang colorful banners in your business and on the street that say “10 Year Anniversary Price Rollback.” Limit the rollback to your anniversary date, a weekend or just a few days for a call to action that compels people to stop by during that time. Decorate using balloons with “10” on them to draw attention to your success.