Can I get a refund on my train ticket if its delayed?
If you’re delayed and arrive at your destination more than half an hour late, you’ll usually be able to get some money back. Some train companies will also give you compensation if your train is more than 15 minutes late. You need to keep your train tickets to get a refund.
How do I contact East Midlands train?
Other ways to get in touch
- Phone. Call us on 03457 125 678.
- TextDirect. ext 18001 followed by 03457 125 678.
- Twitter. Drop us a line on Twitter at @eastmidrailway.
- Email. You can contact our customer service team via webchat or email us: [email protected].
- Post. Write to: Customer Service Centre.
How much is delay repay?
Season ticket holders (weekly or longer) If you’re delayed by: 15-29 minutes you’re entitled to 25% of the cost of a single journey. 30-59 minutes you’re entitled to 50% of the cost of a single journey. 60-119 minutes you’re entitled to 100% of the cost of a single journey.
What are my rights if train Cancelled?
If it’s a refund for a cancelled train, you should be able to get a refund at the station and it’ll be paid back to you in the way you paid for it – so if you paid in cash, you’ll get cash back. But if you want a refund for a delay, you’ll need to apply for one and it’ll take up to 28 days.
How do I complain to EMR?
East Midlands Trains complaints contacts
- Visit Customer Services.
- Call Customer Services on 03457 125 678.
- Tweet East Midlands Trains.
What means open return?
Open return tickets offer flexible travel as you don’t need to state the time and date you wish to return. All you need to do is make the journey before the date shown (usually 30 days after the outbound journey).
How long do GWR refunds take?
You may be able to get your money back if you are no longer travelling. Refunds are processed within 28 days of submitting a claim.
Who is responsible for delay repay?
So, passengers take their own individual share as Delay Repay and any remainder is invested in projects to improve the service and reduce future delays. This seems sensible. We know that passengers want it to be easier to claim the compensation, with one-click, automated compensation a realistic expectation.
Can I get on any train if my train is Cancelled?
Sometimes there can be severe disruption to the network. In this case, the industry will start “ticket acceptance”. When this happens, your ticket will be valid on any train on any reasonable route to get you to your destination. But remember that you can still claim compensation for being delayed.
What is the process of TDR refund?
TDR Rules
- The TDR Refund will be processed as per Extant Railway Rules.
- TDR should be filed before or within 1 hour of the Departure of Train.
- The refund process will take at-least 60 days and more.
- E-ticket refund request (after chart preparation) can be filed online.